1. Overview of the Speak Up system
Mealio SAS (hereinafter 'Mealio'), whose registered office is located at 42 Rue de la Tech, 75011 Paris, has set up the Speak Up system to allow any person to safely raise an alert about conduct that is contrary to the law, to applicable regulations or to the company's ethical values.
This system is established in accordance with Law No. 2016-1691 of 9 December 2016 on transparency, the fight against corruption and the modernization of economic life, known as the 'Sapin II law', as well as Law No. 2022-401 of 21 March 2022, which transposed European Directive 2019/1937 on the protection of persons who report breaches of Union law.
2. Who can submit a report?
The Speak Up system is open to all persons who, in the course of their past or present professional activities with Mealio, have become aware of facts that may constitute a breach. This includes in particular:
Employees and former employees
Any Mealio employee, executive, intern or work-study student, regardless of their position in the hierarchy.
Restaurant partners
The restaurant establishments listed on the Mealio platform, their managers and their employees.
Service providers and suppliers
Any individual or legal entity providing services or goods to Mealio.
Platform users
End customers using the Mealio app or website, for serious facts they may have witnessed.
3. Which facts can be reported?
The system covers any serious breach of the law, of the regulations in force or of Mealio's ethical commitments. The following categories are expressly covered:
Fraud and corruption
Acts of active or passive corruption, influence peddling, misappropriation of the company's funds or assets.
Harassment and discrimination
Moral or sexual harassment, discrimination based on sex, origin, age, religion, sexual orientation or any other protected characteristic.
Food safety and hygiene
Failure to comply with the health rules applicable to partner restaurants that could endanger consumers.
Competition law
Anticompetitive practices, unlawful agreements, abuse of a dominant position or unfair commercial practices.
Data protection
Breach of the GDPR, unauthorized access to personal data, unlawful disclosure of confidential information.
Workplace safety
Deliberate endangerment of the lives of others, failure to comply with legal health and safety obligations.
Conflicts of interest
Situations in which the personal or professional interest of a Mealio stakeholder conflicts with the interests of the company.
Environmental harm
Breaches of environmental regulations that may have a significant negative impact on the environment.
4. How do you submit a report?
Mealio provides two distinct reporting channels, allowing you to choose the one that best suits your situation and your comfort level:
Channel 1, Reporting by email
You can send your report to Mealio's Compliance team by email. Your information is transmitted directly to the person responsible for handling it and is not accessible to other departments.
signalement@mealio.frChannel 2, Anonymous form
For those who wish to remain anonymous, Mealio provides a secure reporting form. No data that could identify you (IP address, session information) is collected when you use this form.
The anonymous form is available from the internal Mealio portal. To access it, log in to your partner area or contact our Compliance team.
Important: To enable your report to be handled effectively, please include as many factual elements as possible (dates, locations, people involved, supporting documents where applicable). However, the absence of certain details is not an obstacle to filing an alert.
5. Confidentiality guarantees
Mealio guarantees the strict confidentiality of the whistleblower's identity, of the information provided and of the persons named in the report. Only the designated Compliance Officer has access to the reports. This information is in no case transmitted to unauthorized third parties, nor used for purposes other than handling the alert.
The data relating to the alert is kept for the period strictly necessary for its processing and for any judicial or disciplinary proceedings that may result from it, in accordance with the retention periods defined in our privacy policy.
In the case of an anonymous report, Mealio undertakes not to seek to identify the reporter, subject to any legal obligations that may apply in the context of judicial proceedings.
6. Protection against retaliation
In accordance with the Sapin II law and the law of 21 March 2022, any person who has made a report in good faith benefits from reinforced protection against retaliation. Mealio formally prohibits, and undertakes to prevent and sanction, the following acts against a whistleblower:
- Dismissal, termination of contract or unjustified non-renewal
- Demotion, forced transfer or professional sidelining
- Direct or indirect disciplinary action
- Discrimination in working conditions or in access to training
- Damage to reputation or threats
- Termination or modification of contractual terms for partners
Any person who believes they are the victim of retaliation following a report is encouraged to inform the Compliance Officer immediately at signalement@mealio.fr and, if necessary, to refer the matter to the Défenseur des droits (Defender of Rights).
7. Handling of reports
Upon receipt of a report, Mealio's Compliance Officer acknowledges receipt within seven (7) business days and informs the reporter (except in the case of an anonymous report) of the intended follow-up within three (3) months.
Acknowledgment of receipt
7 business days
Preliminary analysis
15 business days
Feedback
3 months maximum
Depending on the results of the analysis, Mealio may decide to close the report without further action (with a reasoned notification), to initiate internal disciplinary proceedings, to refer the matter to the competent authorities (public prosecutor, AMF, CNIL, etc.) or to adopt any other appropriate corrective measure.
8. Good-faith reporting, Abuse
The protection offered by this system applies only to persons who make a report disinterestedly and in good faith. A whistleblower is not required to ensure the absolute truthfulness of the reported facts, but must have reasonable grounds to believe that the reported information is accurate at the time of the report.
Any report made in bad faith, maliciously or with the intent to cause harm, may engage the civil and/or criminal liability of its author, in accordance with Article 226-10 of the Criminal Code on slanderous denunciation.
9. Applicable legal framework
This system is governed by the following texts:
- Law No. 2016-1691 of 9 December 2016 on transparency, the fight against corruption and the modernization of economic life (Sapin II law)
- Law No. 2022-401 of 21 March 2022 aiming to improve the protection of whistleblowers
- Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law
- Decree No. 2022-1284 of 3 October 2022 on procedures for collecting and processing reports
10. Contact for the Compliance Officer
For any report, question or information need relating to this system, you can contact Mealio's Compliance Officer:
Mealio SAS, Compliance Department
42 Rue de la Tech, 75011 Paris, France
Email: signalement@mealio.fr